영어 CS 템플릿 — 자주 오는 문의 유형별 답변
발행 · 빠송
해외 구매자 문의의 90%를 커버하는 상황별 영어 응대 템플릿.
PRACTICAL CHECKLIST
실무 체크리스트
- 1위치 문의 — "Your order is currently in transit from Korea. Tracking shows [status]. Typical delivery is 3–5 business days after US arrival."
- 2지연 — "I sincerely apologize for the delay. I've checked with the carrier — [reason]. I'll keep you updated daily until it's delivered."
- 3트래킹 안 움직임 — "International packages can show no updates for 2–3 days while moving between facilities — this is normal."
- 4주소 변경 — "If your order hasn't shipped yet, I can update the address. Could you confirm the full new address?"