What Happens If Your Box Weighs More Than Estimated
· ppasong
How weight adjustments work in both directions.
If it weighs less
You are refunded the difference automatically. Over-estimating costs you nothing.
If it weighs more
Shipment is held and you are sent a request for the difference. Nothing ships until you approve it.
The threshold
Small variances are absorbed. Significant differences, typically half a kilogram or more, trigger an adjustment.
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Frequently asked
The measured weight and dimensions are shown on the settlement.
Only until the difference is paid.